![](https://cdn.myportfolio.com/353b6ed3f97c015b224d9c736f423056/959104d2b1a70c69d969eefc_rw_1200.jpg?h=0949f8c03bd3401ca8371aa8ef1f2df5)
Predictable and Identifiable Finnish Travel Phenomena
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The Hospitality Professional At Work
![](https://cdn.myportfolio.com/353b6ed3f97c015b224d9c736f423056/299acddcf601cb4d7b59b9b3_rw_1920.jpg?h=5da0f8953bcc9530a1a7fd2a8037f5b3)
What is a Sales-oriented Restaurant Manager Like?
![](https://cdn.myportfolio.com/353b6ed3f97c015b224d9c736f423056/cb6440dc00a559b6eaed1963_rw_1920.jpg?h=fe3c76a8490749ede0c0f26bc2ba4071)
Sales-oriented Customer Encounter Starts with Customer´s Needs
![](https://cdn.myportfolio.com/353b6ed3f97c015b224d9c736f423056/a3e831ac80669a655717c24b_rw_1920.jpg?h=778e69bdb338f49f47179c1b31730044)
Pricing and Capacity Management Require Courage
![](https://cdn.myportfolio.com/353b6ed3f97c015b224d9c736f423056/9ee758efe5d29aab98d9adb5_rw_1920.jpg?h=f0fb64b81ed9cf7d7af3a3b3dd269ca1)
Example of a Consumer: The Healthy Traveller
![](https://cdn.myportfolio.com/353b6ed3f97c015b224d9c736f423056/9d8f1795f6ad9ac3ff46e754_rw_1200.jpg?h=8b22aea767c3e1f7fa804c91a44c2ca8)
Example of a Consumer: IT and Do-It-Yourself in the Lead Role
![](https://cdn.myportfolio.com/353b6ed3f97c015b224d9c736f423056/d189f1c8f9a14514c0ebf8ee_rw_1920.jpg?h=deefec8b216326ba4ea554a6091b93b2)
Example of a Consumer: The Senior in a Leading Role
![](https://cdn.myportfolio.com/353b6ed3f97c015b224d9c736f423056/c28abb1a023c0f77b3f884ed_rw_1920.jpg?h=0bed8b792b9b9b38fdc6fdb7e502a5c8)
Innovating with Customers
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The Ever-changing, Ordinary Finnish Traveller