
Predictable and Identifiable Finnish Travel Phenomena

The Hospitality Professional At Work

What is a Sales-oriented Restaurant Manager Like?

Sales-oriented Customer Encounter Starts with Customer´s Needs

Pricing and Capacity Management Require Courage

Example of a Consumer: The Healthy Traveller

Example of a Consumer: IT and Do-It-Yourself in the Lead Role

Example of a Consumer: The Senior in a Leading Role

Innovating with Customers

The Ever-changing, Ordinary Finnish Traveller