Predictable and Identifiable Finnish Travel Phenomena
The Hospitality Professional At Work
What is a Sales-oriented Restaurant Manager Like?
Sales-oriented Customer Encounter Starts with Customer´s Needs
Pricing and Capacity Management Require Courage
Example of a Consumer: The Healthy Traveller
Example of a Consumer: IT and Do-It-Yourself in the Lead Role
Example of a Consumer: The Senior in a Leading Role
Innovating with Customers
The Ever-changing, Ordinary Finnish Traveller
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